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Privacy Policy

Last updated: 4 Dec 2025

Introduction
Welcome to CabinFresh.my (the “Site”). CabinFresh (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, how we may share it, and your rights regarding that information. By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use the Site or interact with us:

a) Personal Information

  • Contact information: name, email address, telephone number, mailing address (if provided), and other contact details you submit.

  • Order or service information: details you provide when placing orders or requesting services (e.g., delivery address, special instructions, preferences).

  • Payment-related information: where applicable, payment information (credit/debit card, bank transfer, billing information), though we may use third-party payment processors to handle payment — in which case the processor may collect payment data rather than us directly.

  • Communication content: any messages, comments, feedback, or other information you submit to us (via forms, email, chat, etc.).

b) Technical & Usage Information

  • Device information: type of device, operating system, browser type and version.

  • Log data: IP address, time and date of access, pages visited, referring/exit pages, time spent on pages, and other usage data.

  • Cookies and tracking data: if the Site uses cookies or similar technologies, we may collect data about your interactions, preferences, and site behavior.

c) Aggregated or Anonymized Data

  • Data that does not identify you individually but is derived from usage information (e.g. total number of visitors, popular pages, general trends) for analytics and improvement purposes.

2. How We Collect Information

We collect information in various ways, depending on how you interact with the Site:

  • When you register, place an order, sign up for newsletters, or complete a form.

  • When you browse or use the Site — via cookies, analytics tools, or server logs.

  • When you communicate with us — via email, contact forms, customer support, or other messaging services.

  • When you make payments (directly or via third-party payment processors) and provide payment/billing information.

3. Purpose of Data Processing — Why We Use Your Information

We may use your information for various legitimate purposes, including but not limited to:

  • Processing and fulfilling your orders or service requests.

  • Communicating with you about your orders, services, account, or support.

  • Sending you updates, newsletters, marketing materials — if you opt in.

  • Improving and maintaining our Site, products, and services.

  • Monitoring and analyzing usage to optimize performance, user experience, and features.

  • Detecting fraud, abuse, security incidents, or otherwise protecting the Site and its users.

  • Complying with legal or regulatory obligations.

4. Data Sharing & Disclosure

We value your privacy and do not sell or rent your personal information. We may disclose your personal information only under the following conditions:

  • With trusted third-party service providers (e.g., payment processors, shipping/delivery partners, hosting providers, analytics providers) who assist us in operating the Site and fulfilling orders. These providers are authorized to use your data only as needed to perform their services.

  • When required by law or in response to a legal request (e.g., court order, statutory requirements).

  • To protect and defend our rights, property, or safety — or those of our users, customers, or the public.

  • With your explicit consent for other sharing or uses not described above.

5. Data Retention

We retain your personal information only for as long as needed to fulfill the purposes described above, or as required by applicable law. Once data is no longer needed, we will securely delete or anonymize it.

6. Security Measures

We employ reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal data is limited to our employees or third parties who require the data to perform their duties.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our Site may use cookies, web beacons, or similar tracking tools to:

  • Recognize returning users, store preferences, and facilitate login or shopping cart functionality.

  • Collect analytics and usage data to help us understand and improve how users interact with the Site.

If such technologies are used, you should have the option to accept or decline cookies (depending on your browser settings). Your continued use of the Site constitutes your consent to the use of cookies under this policy.

8. Your Rights & Choices

Depending on applicable laws and regulations, you may have the following rights with respect to your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction or updating of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data (subject to legal or legitimate business needs).

  • Opt-out: Withdraw consent for marketing communications or tracking/cookies (where consent was required).

  • Objection / Restriction: Object to or request restriction of processing of your data under certain circumstances.

To exercise any of these rights, please contact us using the contact information below.

9. Children’s Privacy

Our services are not intended for, nor directed to, children under 18 years old. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data of a minor without parental consent, we will take steps to delete such data as soon as possible.

10. Third-Party Links & Services

Our Site may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, content, or reliability of those third parties. We encourage you to review the privacy policies of any third-party site before providing personal information.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time. When we do, the “Last updated” date at the top will be revised. Your continued use of the Site after we post changes constitutes acceptance of those changes. We encourage you to review this policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

CabinFresh
Email: [your-contact-email@example.com]
Phone/WhatsApp: [your-contact-number]